A full year of peace of mind
We understand that trying something new for your skin can feel uncertain. That's why we offer a full 365-Day Money-Back Guarantee on your first purchase. You have a full year from the date of delivery to decide whether Viti Organics is right for you.
What's included
You have 365 days to try the product. Even if you've used the bottles, you're still eligible. There are no restocking fees. There are no hidden deductions. You receive a full refund to your original payment method.
Unlike many sellers who only accept unopened products, we accept used bottles because we want you to genuinely try the product without pressure.
Unlike many sellers who only accept unopened products, we accept used bottles because we want you to genuinely try the product without pressure.
Why giving it time matters
Visible changes can take time. Many customers notice early signs within weeks; for others it takes a few months of consistent use. If you feel the product isn't right for you at any point within 365 days, contact our support team and we'll help with the return.
Keeping it fair for everyone
The guarantee applies to your first order only. Repeat purchases and subscription renewals aren't covered.
How refunds work
Once your return is received, refunds are processed within 5–10 business days to your original payment method, with no administrative or restocking fees.
Late or missing refunds
Check your bank account again, then contact your card company and your bank, as there's often some processing time. If you still haven't received it, email support@vitiorganics.com.au.
Contact
support@vitiorganics.com.au · 1800 900 005.
